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‎12-01-2020 11:48 AM

HP Recommended
Product: Deskjet 2645

After upgrading to Mac os Big Sur i can't print. The printer is being recognized by the os, i can see it's status i can even scan but i can't print. When i try to print it says "waiting for printer to become available".

 

I've tried to reset printing system, remove and add the printer, delete drivers from Library/Printers, re-installing HP software from easy start, uninstalling and installing hp essential software. Nothing worked.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎12-13-2020 06:34 AM

HP Recommended

I've managed to resolve the issue following these instructions

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/MacOS-Big-Sur/m-p/7883502/highlight/fal...

View solution in original post

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5 REPLIES 5

‎12-01-2020 01:27 PM

HP Recommended

Hi,

Please try following below version of HP Easy Start, as soon as it launches open the top HP Easy Scan menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_St...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎12-02-2020 04:04 AM

HP Recommended

Hello and thank you for your reply. Unfortunately nothing changed. Again the printer is stuck at the "Connecting to device - Waiting for printer to become available"

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‎12-06-2020 02:20 PM

HP Recommended

I have the same issue with you. Tried every driver available with no luck. It only prints right after Mac restarts. May be that could be the clue. Apparently there is something wrong with the HP driver software because it was before big sur when I successfully printed.

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‎12-07-2020 07:59 AM

HP Recommended

It is unacceptable. I can't print my professional documents.

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‎12-13-2020 06:34 AM

HP Recommended

I've managed to resolve the issue following these instructions

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/MacOS-Big-Sur/m-p/7883502/highlight/fal...

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