Deskjet 2700e keeps doing alignment test

[beatmakeroffici]

A family member's Deskjet 2700e isn't working. As the "tech guy" in the family, I was called to help fix it, and tried my best, but couldn't. The printer keeps doing the alignment test over and over again, not just when you put in a new ink cartridge. You can barely print from it, because it has no time in between the alignment tests!

[Raj_05]

Hi @beatmakeroffici,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It can be frustrating when a printer is stuck in a continuous alignment test loop. Here are some troubleshooting steps you can try to resolve the issue with your HP Deskjet 2700e.

Check for Properly Installed Cartridges:

• Ensure that the ink cartridges are properly installed in the printer. Remove and reinsert them to make sure they are securely in place.

Update Firmware/Software:

• Check if there are any firmware or software updates available for your printer. Sometimes, updating the printer's firmware or software can resolve such issues.

Clean the Cartridge Contacts:

• Turn off the printer and disconnect it from the power source.
• Remove the ink cartridges.
• Wipe the electrical contacts on the cartridges with a lint-free cloth.
• Clean the contacts inside the printer as well.
• Reinstall the cartridges and turn the printer back on.

Perform a Hard Reset:

• Turn off the printer and disconnect the power cord.
• Wait for about 30 seconds to 1 minute.
• Reconnect the power cord and turn the printer back on.
• Check if the alignment loop continues.

Check for Paper Jams:

• Make sure there are no paper jams or obstructions in the printer. Even a small piece of paper stuck in the printer can cause issues.

Reset the Printer to Factory Defaults:

• Access the printer settings through the control panel or the printer software on your computer.
• Look for an option to reset the printer to factory defaults.
• After resetting, check if the alignment loop issue persists.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support