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Deskjet 3520 not printing black ink

HP Recommended
HP Deskjet 3250
macOS 10.15 Catalina

Hello,

my printer is not printing in black ink. I have changed the cartridges of all the colors AND black ink. They are brand new, I have ran all of the diagnostic test and print tests but it still is not printing in black ink. I have also cleaned the printheads. Please help me fix my issue! I’ve had the printer for 2 years and have barely used it so it’s pretty much brand new! 

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HP Support Agent
HP Support Agent
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HP Recommended

@Vanessa22, Welcome to the HP Support Community!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

If you have tried the steps mentioned in this document - Black Ink Not Printing, Other Print Quality Issues, and the issue persists, I'm afraid this is a hardware issue with the printer.

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Kumar - your link doesn't work for me (black problems) - do you know why?

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