my printer is not printing in black ink. I have changed the cartridges of all the colors AND black ink. They are brand new, I have ran all of the diagnostic test and print tests but it still is not printing in black ink. I have also cleaned the printheads. Please help me fix my issue! I’ve had the printer for 2 years and have barely used it so it’s pretty much brand new!
Kumar - your link doesn't work for me (black problems) - do you know why?
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".