• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-15-2017 07:08 PM

HP Recommended
Product: Deskjet 3632 Printer
Operating System: Microsoft Windows 10 (32-bit)

I had to change my modem and wireless router out because my old ones quit working.  By doing this my network name changed and now my printer says it is offline (my wifi light flashes continuously) and will not connect to my new network.  How do I get my printer to recognize my new network name?  I have followed all of the troubleshooting tips I could find on the internet and nothing has worked.  

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-16-2017 02:21 PM

HP Recommended

Hi @Earlene1,

I understand that the issue was resolved with the guidance of your son.

 

I also appreciate your time and patience.

 

You may also check the user guide of this printer from the link: User Guide

 

Feel free to ask your queries in future in this forum and we will always be there to help you.

 

You have a good day ahead.

Rainbow23 - HP Support.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-16-2017 01:48 PM

HP Recommended

Problem corrected thanks to my son!

Was this reply helpful? Yes No

‎10-16-2017 02:21 PM

HP Recommended

Hi @Earlene1,

I understand that the issue was resolved with the guidance of your son.

 

I also appreciate your time and patience.

 

You may also check the user guide of this printer from the link: User Guide

 

Feel free to ask your queries in future in this forum and we will always be there to help you.

 

You have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.