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Deskjet 3730 Printer stopped printing black instant ink

HP Recommended
Deskjet 3730
Microsoft Windows 10 (32-bit)

After not having used my printer for a while, I needed to use it for doing some printing for Christmas and shipping labels. It would not print black, it prints from the color cartridge just fine. I've tried printing my own files, printing information and demo pages and done both levels of cleaning, smudge cleaning, diagnostics, using the print doctor and nothing. Well, for a little bit it would print a little bit of black during the first level clean, then there was a bit more during the second level clean. I did a few more rounds of both kevels of cleaning and it almost seemed like it was improving, more off the black text was showing each time. Then it stopped and we were back to only printing color.

 

I've wasted so much paper and all of my allotted pages this month on trying to fix this. I even tried to carefully clean the cartridges according to the proper instructions, alas, nothing has worked. I was going to do a sale on my online store to try and see if I could get some extra money for presents this year, but printing shipping labels without black ink is not going to work. So my shop is now on hold. I've spent hours trying to sort this out. It's almost 4am my time right now.

 

I can't waste more time or paper on this. I hope something can be sorted out as I really need my printer.

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HP Support Agent
HP Support Agent
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HP Recommended

@ItsoMichelle, Welcome to HP Support Community!

 To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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