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rolfweimar
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Solved!

Deskjet 5820 prints the line multiple times

HP Recommended
HP Deskjet 5820
Microsoft Windows 10 (64-bit)

The printer prints the text fine but it prints it multiple times close to each other. Same with graphics

 

IMG_20200403_161813.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@rolfweimar, Welcome to HP Support Community!

 

I see that the printer is experiencing print quality issues, I'd recommend you follow the steps from the document Color or Black Ink Not Printing; Other Print Quality Issues to resolve the issue.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,566 1,645
Message 2 of 2
Flag Post
HP Recommended

@rolfweimar, Welcome to HP Support Community!

 

I see that the printer is experiencing print quality issues, I'd recommend you follow the steps from the document Color or Black Ink Not Printing; Other Print Quality Issues to resolve the issue.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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