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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Deskjet not found. Wires all connected but device not respon...

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04-01-2024 12:45 PM
Deskjet 3050 J610 not found. Have disconnected, switched off etc.
Message " Computer correctly configured but device is not responding".
I struggle with technology. Please can you Help !
Solved! Go to Solution.
Accepted Solutions
04-04-2024 02:33 AM
Hi @SandMan9,
Welcome to the HP Support Community.
I understand that you are facing connectivity issues. I’d like to help!
Make sure, your printer and your device are on the same network as 2.4GHZ only.
Do you get an error message when trying to connect to the Wi-Fi?
Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?
First what you will do is to restore the network defaults on the printer. To do this, quickly press the Wireless button on the panel of your printer, use the three buttons to the left of the screen to select Settings, and then select Defaults and the network defaults will be restored on your printer.
Update firmware if available on your current OS. click here
Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Nal_NR-
HP Community Moderator
04-04-2024 02:33 AM
Hi @SandMan9,
Welcome to the HP Support Community.
I understand that you are facing connectivity issues. I’d like to help!
Make sure, your printer and your device are on the same network as 2.4GHZ only.
Do you get an error message when trying to connect to the Wi-Fi?
Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?
First what you will do is to restore the network defaults on the printer. To do this, quickly press the Wireless button on the panel of your printer, use the three buttons to the left of the screen to select Settings, and then select Defaults and the network defaults will be restored on your printer.
Update firmware if available on your current OS. click here
Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Nal_NR-
HP Community Moderator