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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
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Accepted Solutions
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Hello and thanks for your return,
I have sent you a private message with instructions to reset the printer. Please only change the fields quoted in my private message.
I ask you not to republish the procedure indicated in my PM in the public community and I thank you for doing so.
Afterwards I invite you to come back here.
If this answer allows you to solve the problem, please close the subject by clicking on Accept as solution at the bottom of this message.
I remain at your disposal in case of need.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
2,375
818
262
HP Recommended
Hello,
In order to solve this incident, please restore the printer to the original factory defaults as follows:
- From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch Setup icon (
). - Touch Printer Maintenance, then Restore, and then Restore Factory Defaults.
A message appears stating that the factory defaults will be restored. - Touch Continue.
- The printer restarts automatically, with the factory default settings.
Do not hesitate to contact us in case of need.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
3
1
0
HP Recommended
2,375
818
262
HP Recommended
Hello and thanks for your return,
I have sent you a private message with instructions to reset the printer. Please only change the fields quoted in my private message.
I ask you not to republish the procedure indicated in my PM in the public community and I thank you for doing so.
Afterwards I invite you to come back here.
If this answer allows you to solve the problem, please close the subject by clicking on Accept as solution at the bottom of this message.
I remain at your disposal in case of need.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
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