Do I really have to pay just to be able to use this donated printer?

[EcclesiaChurch]

This printer was donated to us. Do we really need to pay just to USE the printer?

[Dragon-Fur]

@EcclesiaChurch 

Welcome to the HP English Community --

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@EcclesiaChurch wrote:

This printer was donated to us.

Do we really need to pay just to USE the printer?

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The short answer is No, certainly not.

The longer answer is that the donated printer might have come to you with an obsolete Instant Ink subscription account and / or the Instant Ink cartridges left in the printer.

What?

People do this -- they don't want a printer -- Instead of cancelling the account and removing the Instant Ink Cartridges from the printer before it is donated, the original owner passes the problem onto someone else.

If the only issue is that the Instant Ink cartridges were left in the printer, these must be removed -- a new set of HP ink cartridges need be purchased and installed.

If the printer is still tied to an Instant Ink subscription, the title / subscription must be removed from the printer.

Any issues can be sorted --

Agents can access private information to help remove previous owner / account.

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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