Do not buy a color laser printer from HP

[anncrighton]

I spent over an hour on the phone to one of HP technicians on Thursday and he promised to have someone email me yesterday - I have heard nothing. I have visited one of your suppliers who has confirmed that this product should print at least 150,000 pages before the transfer belt needs to be replaced. Your technician told me that it would only print up to 20,000 pages and I am near to that. I would never have bought this machine (14 months ago and receipt can be supplied - bought via Amazon) if I had known it needed to be replaced just over a year later. I relied on the assurance that it would print at least 150,000 pages. I want HP to replace this printer i.e. an exchange. I have already replaced the drum. If this printer is not replaced then I will bring proceedings in the small claims court for damages on the basis of misrepresentation. I have better things to do but I will do this because I feel very badly treated by HP and very annoyed that half my morning on Thursday was taken up (a) trying to speak to someone that would/could help and (b) when I did he wasted an hour of my time whilst I answered irrelevant questions. I am really vexed not to have had an email from HP as promised.

I am posting this as a warning to others

Regards Ann Crighton, Direct Access Barrister

[Valsimot]

You can reset the transfer belt count for free and continue to use the printer.

Information that this printer model can print 150k pages without replacing the transfer belt is wrong and you should probably find a person who gave you the wrong information only to take money from you.

[Repairatrooper]

You purchased the wrong product for your expected print volumes. This model is designed for small home users, not a business application. The monthly recommended page volume on this unit is MAX 500 per month (https://www.hp.com/us-en/shop/pdp/hp-color-laser-mfp-179fnw). Just in toner costs alone you are paying way more for this device than you would have going with a more robust machine. In my opinion, if you discussed your print volume with a sales person and they told you to buy this, they are at fault. Do not blame HP, they clearly state recommended print volumes on their products, but honestly often people do not consider that. This is like buying a Toyota Prius and then complaining that Toyota makes defective cars because you cannot pull a 30' trailer with it.