Document won't delete

[Vitocee]

A document has been deleting for days, and no other document will print.

[Raj_05]

Hi @Vitocee,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be an issue with the printer queue or the printer itself. Here are a few steps you can try to troubleshoot the problem.

Check Printer Queue:

• On your computer, go to the printer queue.
• Make sure there are no pending print jobs stuck in the queue. If there are, try deleting them and then try printing again.

Restart Printer:

• Turn off your printer and unplug it from the power source.
• Wait for a few minutes, then plug it back in and turn it on again.
• Try printing a test page to see if it works.

Update Printer Drivers:

• Sometimes outdated printer drivers can cause printing issues. Check if there are any updates available for your printer drivers and install them.

Check Printer Connection:

• Make sure that the printer is properly connected to your computer. If you're using a USB connection, try using a different USB port. If you're using a network connection, ensure that the printer is connected to the network properly.

Reset Printer:

• You can try resetting your printer to its default settings. Refer to the printer's manual for instructions on how to do this.

Check for Hardware Issues:

• Check if there are any hardware issues with the printer, such as paper jams or low ink levels. Replace any empty ink cartridges and clear any paper jams if necessary.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support