This has been the most useless site I have ever used in attempting to resolve a problem with a computer or accessory. Almost two months ago I received an error message on my printer when I was replacing an HP color cartridge. I had rep[lace the black and a cyan cartridge about a month earlier as they were low but not the magenta or yellow. I tried restarting the printer and any other number of solutions that I found on the internet with no fix. Then I came across this site and the person who responded, Betty0610 was useless! Either she can't read or is just ignorant. I explained that I had written a letter to HP in Palo Alto about my situation with the codes from the original HP 935 color cartridge box and my printer model # and her first question was, "What printer model did I have?". Then she suggested I replace the new defective cartridge with the old one to which I replied I threw the old one out. Then she sent me a link suggesting I reboot the computer and other suggestions which I found on the internet earlier. If I continue with her my warranty will expire by October 2021. Then she suggested I go to the store where I bought the ink 7 months ago like I still have a receipt.
So I guess my solution is to buy another 935 combo or to trash my printer and buy something other than HP!
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