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‎02-14-2025 05:43 PM

HP Recommended

After wasting hours on this site for help to resolve my printer with a new cartridge not printing in color except for the alignment page. When I try to go to Printer Preferences from the Print screen, I get this message:

 

HP7B47A (HP ENVY 4510 series) Printing Preferences

 

Function address 0x00007FF9E9C8B699 caused a protection fault. (exception code 0xe06d7363)

The application property sheet page(s) may not function properly.

 

Please help before I throw this device out the window!

Category:
3 REPLIES 3

‎02-14-2025 07:39 PM

HP Recommended

I have spent two days trying to fix a "paper jam" error message that prevents me from printing...but NO PAPER JAM!  

No help from this site!

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‎02-14-2025 07:41 PM

HP Recommended

This is a brand new printer right out of the box... How can there be a paper jam when I have not printed a single thing!!!

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‎02-15-2025 12:20 AM

HP Recommended

If it was broken right out of the box, return it to place of purchase. If under warranty and you do not want to return it, go to support.hp.com and start a warranty case. 

 

This is a user to user forum where volunteers donate their personal time to help other users. That means there are going to be times when no one  is online and getting a response might take hours.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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