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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
BrianH1961
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Does not print Black Ink

HP Recommended
HP OfficeJet Pro 6968
Microsoft Windows 10 (64-bit)

I've tried all troubleshooting listed on HP website. Watched many YouTube's. No luck. Is there a recall on this printer? Seems to be a common issue.

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@BrianH1961, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

TEJ1602
I am an HP Employee

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