Does not print

[Marlins1]

My printer is not printing and I can see the printing jobs pending.  There is a small printer picture on the screen but I cannot remember if it is suppose to be there.  I am a school teacher and I am in desperate need of help.

[VikramTheGreat]

Hi @Marlins1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how urgent this is, especially with your teaching responsibilities. Let's get your HP printer back to printing as quickly as possible.

Step-by-Step Fix for HP Printer Showing Jobs Pending but Not Printing

1. Check Printer Status

• On the printer screen, if you see a small printer icon, it usually means the printer is online and ready.
• If there's a red X, blinking light, or pulsing backlight, it may be in an error state.

2. Clear the Print Queue

On your PC:

1. Press Win + R, type control printers, and press Enter.
2. Right-click your HP printer → Select See what's printing.
3. Cancel all jobs.
4. Right-click again → Select Set as default printer.
    

3. Restart Print Spooler Service

1. Press Win + R, type services.msc, and press Enter.
2. Scroll to Print Spooler → Right-click → Restart.

4. Power Cycle the Printer

1. Turn off the printer.
2. Unplug it from the wall for 60 seconds.
3. Plug it back in and turn it on.

5. Check Connection

• If you're using Wi-Fi, make sure the printer is connected to the same network as your PC.
• Print a Network Configuration Page from the printer to confirm the IP address.

6. Run HP Smart App (Windows Only)

This tool can automatically fix most printing issues.

🔗 HP Smart - Free download and install on Windows | Microsoft Store

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat