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“Does not support file type....previously no problem

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HP Officejet Pro 8600 Premium e-All-in-One Printer series - N911

Trying to print account statement confirmation of payment. Previously no problem. 


Last Month, Problems started at end of month “does not support file type”. Always did before! 


Now or will not. Both IPad Pro (1 year old) & Printer on same wireless network. In my home office. All secure. 

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Hi! @Drggar, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!


I understand when you print an account statement using IOS device, you get an error- Does not support file type on your printer.


Don't worry I'll try to help you out.


Did you make any changes to your printer?


As you mentioned when you print an account statement using IOS device, you get an error- Does not support file type on your printer.


•    Restart the printer 
•    This unblocks the port that becomes blocked due to the issue 
•    The simplest approach, and may be best for customers with printers that are expected to be updated soon who don’t want to deal w/more complicated interim options below. 

•    iOS: 
•    Print with HP Smart (HP Smart does not use Airprint) 
.    Supports JPG, PDF, and Office Doc printing 

•    Printer Settings: 
•    Turn off “Internet Printing Protocol over HTPPS (IPPS)” in printer EWS page.

Try printing using AirPrint and check if it helps.

  1. Make sure the printer is on and in a ready state. If the printer is in sleep mode (power light is dim), turn the printer on or press the power button to wake it.

  2. Open the document, photo, email, or webpage you want to print, and then tap the Action icon  or  to display menu options.

  3. Tap Print or the Print icon , depending on the type of file you want to print.

  4. On the Printer Options menu, tap Select Printer, and then select your printer from the list.

    If a No Airprint Printers Found message displays, go to the What if a 'No AirPrint Printers Found' message displays on my Apple iOS device?FAQ for more information.

  5. Tap Options to change other settings if necessary. Some options, such as paper size, might not be adjustable and must be changed from the printer.

    The Options menu might not display if your printer is black ink only.

    Figure : Printer Options screen

    Printer Options screen
  6. Select the number of copies you'd like to print, and then tap Print.


    If you are using a Wi-Fi Direct/HP wireless direct connection, be sure to go back into Wi-Fi settings and connect your Apple iOS device to your network.


Refer this article to know more information about printing using AirPrint.


Refer this article to know more information about using HP smart app.


If the solution provided worked for you, please mark accepted solution for this post.


Let me know if this works! 
Have a great day ahead! 🙂



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