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Doesn't print black in documents

HP Recommended
ACER Spin 3
Microsoft Windows 10 (64-bit)

When printing word documents, or excel spreadsheet documents or *.PDF documents the printer will not print black. It prints color. 
I ran a clean cycle (three times).
I have manually cleaned the print head.
I replaced all the ink cartridges with HP ink (I have only used HP ink)
I use only HP paper.

I have printed no less than 5 test pages, and printed the alignment pages. They ALL print black and color just fine.

 

What could the issue be?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @nvgun40,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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