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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jdfmorrison
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Door Open error message for cartridge door, but no door open

HP Recommended
Deskjet Plus 4130
Microsoft Windows 10 (64-bit)

I am trying to print from the PC but when I tried to print, it queues the print job and says that the cartridge door is open. I have checked the cartridge door for obstructions and ensured it was closed, also made sure the feeder was closed on top too. I don't know what is happening as it was fine before it went into a weird sleep like mode, but wouldn't power on when the printer was sent a work request.

 

Any help you can provide would be great

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Kumar0307
HP Support Agent
HP Support Agent
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HP Recommended

@jdfmorrison, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any obstructions and close the cartridge access door firmly. You may refer to - Replacing the Ink Cartridges

 

Check for any paper jams inside the printer -  'E4' Error Displays (Paper Jam) Also, perform the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper

 

If the error persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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