Door open error

[David1171]

Door open error. I’ve shut the door and won’t print as it says this error

[Hawks_Eye]

@David1171,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "Door Open" error on your HP printer usually occurs due to one of the following reasons.

• The printer door is not fully closed.
• A sensor detecting the door position is misaligned or dirty.
• The printer's firmware or software is malfunctioning.

Check and Reclose the Door:

• Open the printer door completely and firmly close it again.
• Make sure there’s no paper or debris blocking the door from fully closing.

Inspect the Door Sensor:

• Look for a small plastic tab or switch that detects the door's position.
• If the tab is broken or misaligned, the printer may think the door is open.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source for at least 60 seconds.
• Plug it back in and turn it on.

Check for Firmware Updates:

• Go to HP's support website and check for any available firmware updates for your printer.

Perform a Hard Reset:

• Disconnect the power cable while the printer is on.
• Wait 60 seconds, then reconnect and turn it back on.

Reinstall Printer Drivers:

• If the issue persists, uninstall and reinstall the HP printer software on your computer.

I hope this helps.

Take care and have a good day.

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Hawks_Eye

HP Support