Door sensor deskjet 2755e

[Marshaharvey]

Hello, my printer says the door is open but it's closed , so it won't print. I have tried unplugging it and looked for the sensor to clean it but I don't see it. 

[VikramTheGreat]

Hi @Marshaharvey,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

Step one: Close the cartridge door completely

If the cartridge door is not completely closed, the error message displays.

Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.

Figure: Examples of closing the cartridge door (your product might vary)

note:

To see how to close the cartridge door of your specific model, see the cartridge section of your product's User Guide.

Check the product control panel to see if the error message still displays.

If these steps resolved the issue, there is no need to continue troubleshooting.

If the issue persists, see the next step.

Step two: Check the cartridge door for obstructions

Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

note:

Bits of paper, packing materials, and tape might prevent the door from closing completely.

Remove any obstructions.

Check the product control panel to see if the error message still displays.

If these steps resolved the issue, there is no need to continue troubleshooting.

If the issue persists, see the next step.

Step three: Reset the product

Press the Power button () to turn on the product.

Disconnect the USB cable from the back of the product.

Disconnect the power cord from the electrical outlet.

Disconnect the power cord from the product.

Wait 30 seconds.

Reconnect the power cord to the electrical outlet.

Reconnect the power cord to the product.

Press the Power button () to turn on the product.

Reconnect the USB cable to the product.

Check the product control panel to see if the error message still displays.

If these steps resolved the issue, there is no need to continue troubleshooting.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support