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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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gigi1691
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Double Printing

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HP Officejet Pro 8710
macOS 10.15 Catalina

I have an HP Printer 8710 and I also have a new computer OS 15/Catalina.  When I press print from the Word screen it gives me a double print one time.  When I press it again it goes away.  What could be the problem?  It hadn't been doing that before.  Please advise.

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asmita6658
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Hi @gigi1691

 

Welcome to the HP Support Community. I'd be happy to assist you with the duplex printing issue. 

 

Let's try updating the Mac using these steps - How to update the software on your Mac

 

Also, update the printer's firmware. Here's a document with step by step instructions - HP Printers - Updating or Upgrading Printer Firmware

 

Try adding the printer as AirPrint - 

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign click Add Printer or Scanner, click the printer name.

NOTE: Make sure that the printer Kind is Bonjour or Bonjour Multifunction, or USB.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. Select AirPrint from the Use menu

6.) Try to print.

 

You may also refer to this document - HP Printers - How to Print on Both Sides of the Paper (Duplex) (Mac)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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asmita6658
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Hi @gigi1691

 

Welcome to the HP Support Community. I'd be happy to assist you with the duplex printing issue. 

 

Let's try updating the Mac using these steps - How to update the software on your Mac

 

Also, update the printer's firmware. Here's a document with step by step instructions - HP Printers - Updating or Upgrading Printer Firmware

 

Try adding the printer as AirPrint - 

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign click Add Printer or Scanner, click the printer name.

NOTE: Make sure that the printer Kind is Bonjour or Bonjour Multifunction, or USB.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. Select AirPrint from the Use menu

6.) Try to print.

 

You may also refer to this document - HP Printers - How to Print on Both Sides of the Paper (Duplex) (Mac)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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gigi1691
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Thank you for your help.  Your solution worked.  Thanks again.

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asmita6658
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Hi @gigi1691

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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gigi1691
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I have adde d the firmware and the drivers (I think I did it right), and the printer is still double printing only on one time selection of print.  The second time it doesn't do it.

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asmita6658
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Thanks for replying @gigi1691

 

Appreciate you trying the steps. 

 

Are you experiencing this issue while printing from other applications too? 

 

Let me know. 

Asmita
I am an HP Employee

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