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- Printing Errors or Lights & Stuck Print Jobs
- Re: Double Printing
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07-09-2020 02:04 PM
I have an HP Printer 8710 and I also have a new computer OS 15/Catalina. When I press print from the Word screen it gives me a double print one time. When I press it again it goes away. What could be the problem? It hadn't been doing that before. Please advise.
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07-12-2020 04:47 AM
Hi @gigi1691
Welcome to the HP Support Community. I'd be happy to assist you with the duplex printing issue.
Let's try updating the Mac using these steps - How to update the software on your Mac
Also, update the printer's firmware. Here's a document with step by step instructions - HP Printers - Updating or Upgrading Printer Firmware
Try adding the printer as AirPrint -
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign click Add Printer or Scanner, click the printer name.
NOTE: Make sure that the printer Kind is Bonjour or Bonjour Multifunction, or USB.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. Select AirPrint from the Use menu
6.) Try to print.
You may also refer to this document - HP Printers - How to Print on Both Sides of the Paper (Duplex) (Mac)
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
07-12-2020 04:47 AM
Hi @gigi1691
Welcome to the HP Support Community. I'd be happy to assist you with the duplex printing issue.
Let's try updating the Mac using these steps - How to update the software on your Mac
Also, update the printer's firmware. Here's a document with step by step instructions - HP Printers - Updating or Upgrading Printer Firmware
Try adding the printer as AirPrint -
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign click Add Printer or Scanner, click the printer name.
NOTE: Make sure that the printer Kind is Bonjour or Bonjour Multifunction, or USB.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. Select AirPrint from the Use menu
6.) Try to print.
You may also refer to this document - HP Printers - How to Print on Both Sides of the Paper (Duplex) (Mac)
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
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