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HP Recommended
Officejet 8710

The first page I print, after the printer has been sleeping, is printed twice on the same page with the 2nd version offset.

 

This has been reported in several places on the forums, including https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-Officejet-8710-prints-quot-double-quot-text-and-ope...

 

I have spent the last 2 days not making any progress with HP telephone support, very nice person, but unable to confirm that the problem is real, suggesting it is not really their problem due to the printer being out of warranty.

 

I am left feeling really annoyed by HP about this.

1 REPLY 1
HP Recommended

@jukwaphil I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.