Double sided printing problem

[JL145]

My Smart Tank 7305 Printer has suddenly stopped printing 2 sided even though I have checked the settings which show 2 sided is selected. It only prints as single sided. 

I have not changed any settings recently and it has been functioning fine till now and I have not seen any error messages. The problem is occurring with all print jobs whether it is via a web browser or PDF. 

I have restarted the computer but it has made no difference.

The printer is connected to a desktop by ethernet cable and I am on Windows 10.

[Irfan_06 · Accepted solution]

Hi @JL145,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with 2 sided printing on your printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[JL145]

Hi,

Thank you for your reply, how do I remove the cartridges as they are refillable and I don't see any way to remove them.

Regards

[Irfan_06]

Hi @JL145,

Please skip the first step provided as it is not related to your printer and follow the rest of the steps to fix the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[JL145]

Thanks for your reply.

I uninstalled and reinstalled the smart app. In settings it now comes up with 'can't open printer home or EWS page' so I will try a new reinstall with the  app and see if that corrects the problem. Currently it prints on both sides and I have more print settings which were not working before. I have not been able to do a firmware update as I get a system error message. I was also getting this before I uninstalled the smart app.

Regards

[Irfan_06]

Hi @JL145,

Happy to hear that the issue has been resolved related to 2 sided printing for now. I appreciate your efforts in performing the steps to fix it.

As you are planning to reinstall the application again and let me know if the issue is completely resolved.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support

[Irfan_06]

Hi @JL145,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support