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01-05-2021 02:33 PM
This question has been posted multiple times, but I don't see a resolution that seems to work for anyone.
Starting a few weeks ago, each time I print a 2-sided document (flipped on long edge,) the second page prints upside down. I've had the printer for about a year and it worked fine up until recently, so I don't believe it's user error. I also have uninstalled and reinstalled the printer (including the HP SmartApp) and updated all my Windows 10 software. The printer continues to print incorrectly. Please advise.
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01-05-2021 02:51 PM
==============================================================
Welcome to the HP Community.
Reminder to those reading:
Do NOT respond to vermin who post phone numbers or email addresses.
HP does not post phone numbers or email in Community messages.
==============================================================
If you are using HP Smart
Auto-Enhancements > Orientation
Switch OFF the orientation setting.
Example
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 6978 All-in-One Printer
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The Community is a separate wing of the HP website - We are not a business group of HP..
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution" .
01-05-2021 02:51 PM
==============================================================
Welcome to the HP Community.
Reminder to those reading:
Do NOT respond to vermin who post phone numbers or email addresses.
HP does not post phone numbers or email in Community messages.
==============================================================
If you are using HP Smart
Auto-Enhancements > Orientation
Switch OFF the orientation setting.
Example
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 6978 All-in-One Printer
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not a business group of HP..
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution" .
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