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Message 1 of 15
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Solved!

Downgrading plan to free plan

HP Recommended
Printer 2630
Microsoft Windows 10 (64-bit)

Hi,

 

I bought a printer in May 2020, I had taken a 2 month trial on one of the printing plans, At the time of the setup it indicated that I would be able to change the plan to free plan once the trial period expired.

I don't see the option to change to free plan now. Please help downgrade the plan. My printing needs are quite low as it is a home printer, I would like to use the free plan only. Had I know the trial would not allow me to downgrade to free plan, I would not have opted for the trial.

I would have opted to pay additional changes for any extra printing that I do.

Can you please help to downgrade my plan to free plan. I am fine if there are some charges on a retrospective basis due to downgrade.

14 REPLIES 14
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HP Support Agent
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Message 2 of 15
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Hi @adityagarg1

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
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@asmita6658 wrote:

Hi @adityagarg1

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!


looks like im having the same problem - would @asmita6658 would you be able to help?

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HP Support Agent
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Message 4 of 15
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@gfunksound We got you covered,

here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge/account information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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I too have this issue, can the solution be posted please?

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@Tenet Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Also, if you've gone through my last post, I'll need a few details, let me send you private message and you can respond to that!

Stay tuned for updates, in T minus 15 seconds... 😉

Have a good day!

Riddle_Decipher
I am an HP Employee

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Deskjet 3700

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Message 8 of 15
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@Tenet please respond to my private post, with all the details I've asked for, 

Thanks.

Riddle_Decipher
I am an HP Employee

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Already have, before I posted my last message here?  Have you sent another?

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@Tenet I found it now, thanks.

Could you also tell me which plan you wish to downgrade to?

Riddle_Decipher
I am an HP Employee

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