• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-23-2020 02:42 PM - edited ‎10-24-2020 09:40 AM

HP Recommended
Product: J310
Operating System: macOS 10.15 Catalina

I'm getting a "Stopped - 'Filter" failed message when I try to print.

 

Everything was working fine and dandy until today. 

 

I downloaded the latest printer driver and I'm still getting same error message. When I downloaded the latest printer driver, I get a message saying the Certificate Expired yesterday. I don't know if that is a problem or not.

 

Also, after downloaded the printer driver and installed it, I see nothing in the Applications folder on the Mac. Hmmm...

 

I would appreciate some help truobleshooting this problem. Thank you! 

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2020 01:50 PM

HP Recommended

The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

 

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

 

If this solved your issue, please thumbs up and mark as solved!

View solution in original post

Was this reply helpful? Yes No
51 REPLIES 51

‎10-24-2020 01:50 PM

HP Recommended

The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

 

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

 

If this solved your issue, please thumbs up and mark as solved!

Was this reply helpful? Yes No

‎10-24-2020 02:06 PM

HP Recommended

Beautiful!

 

THANK YOU!!!!

Was this reply helpful? Yes No

‎10-24-2020 02:47 PM

HP Recommended

I downloaded and installed this but it did not help. I restarted my computer after also. Anything else you did that might make a difference?

Was this reply helpful? Yes No

‎10-24-2020 02:57 PM

HP Recommended

I just deleted the offending file/folder and emptied my trash and it seems to work now.

Was this reply helpful? Yes No

‎10-24-2020 02:58 PM

HP Recommended

Saldy It doesn't work for me... 😞

Was this reply helpful? Yes No

‎10-24-2020 04:12 PM

HP Recommended

Replying to BryanCustomPure, who wrote:

"The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

"

I tried this, and it solved the problem, albeit not in a perfect way. The really good thing is, I am able to print out things again, many thanks! It looks like the main problem really was the expired certificate.

The only remaining complaints that the printing dialog complains about not having access to a file in the /private/var/spool directory, which is a bit strange. But since I can print again, I am much more happy now 🙂

Was this reply helpful? Yes No

‎10-24-2020 04:14 PM

HP Recommended

If you haven't already, try uninstalling and reinstalling your printer in System Preferences/Printers & Scanners

Was this reply helpful? Yes No

‎10-24-2020 04:52 PM

HP Recommended

I still can see the scanner of a 5780 more suggestions

Was this reply helpful? Yes No

‎10-24-2020 05:06 PM

HP Recommended

Thank you!!! This worked for me

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.