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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
5 5 0 0
Message 11 of 52
Flag Post
HP Recommended

Tried this for an Officejet 6000 E609n and Catalina 10.15.7.  Loaded the printer and received a "could not open" /private/var/spool/cups/tmp...Screen Shot 2020-10-24 at 8.10.31 PM.png

 

Printer still broke.

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Level 1
5 4 0 3
Message 12 of 52
Flag Post
HP Recommended

This install got my printer working!

However, for every job I have printed so far the printer dialog box says:

Printing - Can't open "/private/var/spool/cups/tmp/********" (a different number for each job) instead of the name of the file.

Happy I can print now, will worry about this hiccup later

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New member
3 3 0 0
Message 13 of 52
Flag Post
HP Recommended

Every time I try to download that file, it gets to the end then says "failed - network error"

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Level 3
18 17 1 23
Message 14 of 52
Flag Post
HP Recommended

I tried to open this link in a new tab but it automatically downloaded.... went ahead with it, it told me it was malware so I deleted it... is there a link to an HP website for this instead of a download link?

 

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Level 7
470 467 45 143
Message 15 of 52
Flag Post
HP Recommended

The link IS from HP- it's their FTP. Look at the address.

 

"

The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

It is NOT the same as the driver package, Easy Start, or Easy Admin other people are recommending.

If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try uninstalling your printer and reinstalling by going through Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners.

 

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

 

If this solved your issue, please thumbs up and mark as solved!"

Tags (1)
Level 1
6 6 0 1
Message 16 of 52
Flag Post
HP Recommended

Excellent advice. Apple support doesn’t have a clue. This problem came with up with no warning. 

New member
4 3 0 0
Message 17 of 52
Flag Post
HP Recommended

I did all that (reinstalled new link, uninstalled old printer). This is what it says now: Communication Failure: The computer is no longer able to communicate with your printer. Turn the printer off, check your printer connections and check for printer errors, and turn the printer back on. I did that, nothing. So, still not fixed for me. Any advice?

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Level 7
470 467 45 143
Message 18 of 52
Flag Post
HP Recommended

Try to  install the 5.1 driver package from HP: https://support.apple.com/kb/dl1888?locale=en_US

 

Then restart. Then try to install the printer using "Printers & Scanners" in "System Preferences" (accessible through the apple logo in the upper left corner.

 

Let me know what happens. 

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Level 3
18 17 1 23
Message 19 of 52
Flag Post
HP Recommended

bummer, unfortunately my computer thinks one of the files in that package is malware so not a fix for me 😞 

I tried ignoring the malware warning but it wont go away until I delete that file. 

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Level 7
470 467 45 143
Message 20 of 52
Flag Post
HP Recommended

Install the 5.1, ignore malware warning install the package I provided which will update cert and that might take care of the malware warning. 

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