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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Duplex printing doesn't work after firmware upgrade

HP Recommended
OfficeJet 3833
Microsoft Windows 10 (64-bit)

My printer stopped working almost entirely after a Windows 10 update. I could no longer set any preferences or print in colour.

 

I allowed the printer to do a firmware update, it's now at firmware version "SPP5FN2021AR".

 

I fully removed the printer from windows, then added it again and allowed it to reinstall the drivers. I can now print in colour and change some settings, such as print quality. However, duplex printing still doesn't work. In the past, when I chose "Print on both sides", it used to pause halfway through and allow me to flip the paper and put it back in. Now it just prints nonstop with each side on a separate sheet of paper, ignoring my duplex settings.

 

The driver version is "10.0.19041.1"

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