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HP Recommended
Color LaserJet Pro M252
Microsoft Windows 10 (64-bit)

I frequently print documents that are 30-80 pages, and they are always duplexed.  This used to work flawlessly but after some updates (Win10 or HP drivers?) it is broken.  Now the print job will stop after a few sheets, then auto-re-start and print the same sheets again and often one side more, then stop and start over.  The printer is so good about sending "restart" messages to the spooler on the computer that I waste a ton of paper before I can get it stopped.  I have run the HP test and fix programs, updated the drivers, etc.  Nothing has helped.  

1 REPLY 1
HP Recommended

@BerkshireBear

 

Welcome to the HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.