E O error message

[Richard682]

This printer has worked fine for a few years until one color print was a mess, indicating I needed new ink cartridges.

I changed the indicated color cartridge and got the E O message.  Then I installed a new  black cartridge and still got the E O message.  I checked for a paper jam.  No problem.  In fact it printed a Printer Information Report which had initially indicated CMY - Very Low.  Installed new cartridge.   Checked and wiped print heads.  Tried turning off printer, waiting and then restart, still E O problem.   Any ideas?

[Garp_senchau]

@Richard682, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

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We're looking forward to helping you get back up and running! 

Regards, 

[Richard682]

My HP ENVY 6055e All-In-One printer serial number TH323GK032

[Garp_senchau]

Hi @Richard682,

Thank you for your response

It sounds like you're experiencing a persistent error with your HP ENVY 6055e All-In-One printer even after replacing the ink cartridges and checking for paper jams. Here are some steps you can take to resolve the issue:

Ensure Proper Cartridge Installation:

• Remove the new cartridges, ensure that all protective tapes have been removed, and then reinsert them. Make sure they are properly seated in the printer.

Check for Any Other Obstructions:

• Beyond paper jams, ensure there are no small pieces of paper or foreign objects inside the printer that might be causing the error.

Reset the Printer:

• Turn off the printer.
• Unplug the power cord from the printer and the wall outlet.
• Wait for about 60 seconds.
• Plug the power cord back into the wall and then into the printer.
• Turn the printer back on.

Firmware Update:

• Make sure that your printer’s firmware is up to date. You can usually do this via the HP Smart app or by visiting HP’s official support site.

Use a Different Cartridge:

• If possible, try using another set of cartridges to see if the problem persists. Sometimes, a replacement cartridge might still be faulty.

Clean Cartridge Contacts:

• Power off the printer and unplug it.
• Carefully remove the cartridges and gently clean the contacts in the printer and on the cartridges with a lint-free cloth.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,