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[amysal]

Getting E error on brand new printer

[Hawks_Eye]

Hi @amysal 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how disappointing it feels to see an “E” error on a brand‑new printer, especially when you’re eager to get started. Since you’re on Windows 11, let’s go through the most effective checks to clear this error and get the printer working smoothly:

1. Restart and reset the printer

• Power off the printer and unplug it from the wall outlet.
• Wait for 30 seconds, then reconnect and power it back on.
• This clears temporary error states.

2. Check cartridge installation

• Open the cartridge access door.
• Remove both cartridges and inspect them for protective tape or packaging.
• Reinstall them firmly until they click into place.
• Close the access door and check if the error clears.

3. Paper and tray check

• Ensure paper is loaded correctly in the input tray.
• Align the stack neatly and adjust the guides so the paper sits snugly.
• Remove any jammed or misfed sheets.

4. Update printer firmware and drivers

• Go to the HP Printer Drivers and Software page.
• Enter your printer model and download the latest firmware and full feature driver package.
• Install updates and restart both printer and computer.

5. Use the HP App for diagnostics

• Install the HP App from the Microsoft Store.
• Add your printer and run Diagnose & Fix.
• The app will scan for setup issues and apply corrections automatically.

6. Run a printer self‑test

• On the printer’s control panel, navigate to Setup > Reports > Printer Status Report.
• If the report prints successfully, the hardware is functioning and the error was temporary.

By reseating cartridges, checking paper, and updating firmware, most “E” errors on new printers are resolved quickly.

Would you like me to guide you step‑by‑step through using the HP App Diagnose & Fix option first, since that gives immediate feedback on what’s blocking the printer?

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Take care, and have an amazing day!

Regards, 

Hawks_Eye