E message in ink box

[FrannyCain]

hp desk jet 4100 All-in-one Printer series

[A_Gayathri]

Hi @FrannyCain,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the "E" message in the ink box of your HP DeskJet 4155e All-in-One Printer often indicates an issue related to the ink cartridges or their connection. Here are a few steps to troubleshoot and resolve this problem:

Check the Ink Cartridges:

• Open the printer’s ink cartridge access door.
• Remove the ink cartridges and inspect them for any protective tape or packing material that might still be attached.
• Check for any visible damage or leaks.

Reinstall the Ink Cartridges:

• Reinsert the ink cartridges firmly into their slots, making sure they click into place.
• Close the ink cartridge access door.

Clean the Contacts:

• With the printer turned off, use a soft, lint-free cloth to gently clean the contacts on the ink cartridges and inside the printer where the cartridges make contact.
• Ensure the contacts are dry before reinserting the cartridges.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check for Firmware Updates: Update the firmware on an HP printer

• Ensure your printer’s firmware is up to date. You can do this through the HP Smart app or by visiting the HP Support website.

Inspect the Ink Cartridge Slots:

• Ensure there is no obstruction or debris in the cartridge slots.

Refer to this document:   HP DeskJet 4155e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.