E2/E3/E4 Error on printer - paper won't feed

[Solty]

Paper keeps getting caught when feeding from top of printer. Have tried all troubleshooting options but can't get it to feed at all

[TheHelper0007]

Hi @Solty,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm really sorry to hear you're still having trouble with paper jams on your HP Smart Tank 5105 All-in-One Printer—it sounds incredibly frustrating, especially after trying all the usual fixes. I understand how important it is to have a reliable printer, and I'd like to help you work through some additional troubleshooting steps:

1. Verify Paper Quality and Loading:

• Ensure you're using paper that meets HP's recommended specifications.
• Double-check that the paper is properly aligned in the tray and that the paper guides are snug but not too tight.

2. Clean the Paper Feed Rollers:

• Turn off the printer and unplug it for safety.
• Gently clean the feed rollers using a lint-free cloth lightly dampened with water (or the cleaning solution recommended by HP).
• Allow the rollers to dry completely before turning the printer back on.

3. Inspect the Paper Path for Obstructions:

• Open all accessible areas of the paper path and look for any debris, torn paper fragments, or foreign objects that might be causing the paper to catch.
• Use a flashlight to carefully examine less-visible areas.

4. Check for Worn or Damaged Rollers:

• Sometimes rollers can wear out over time. Inspect the rollers for any signs of damage or excessive wear.
• If the rollers appear worn or damaged, they might need to be replaced, and contacting an authorized service center would be advisable.

5. Update Firmware:

• Visit the HP Support website to check for any available firmware updates for your HP Smart Tank 5105.
• Installing the latest firmware can sometimes resolve issues related to paper feeding.

6. Perform a Hard Reset:

• Turn off the printer, unplug it, and wait for about 60 seconds.
• Plug it back in, then power it on again to see if this clears the persistent issue.

I hope this helps.

Take care and have a good day.

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darkmaniac0007

HP Support