E3 error ENVY 6062

[Stillgetnby]

E3 ERROR AND WHEN E3 ERROR GOES AWAY IS ALL LIGHTS FLASHING.  I have searched here for help, cleaned all areas,  turned off, removed cartridges over and over again , and a couple times it has  cleared out and worked

.. This printer is over 4 yrs old, but has maybe printed 300 pages.  It's in excellent condition.  The warranty is out and so is my bank account.   Can anyone tell me how to clear these errors??? Help!!!  Tx 

[Max3Aj]

@Stillgetnby, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The E3 error on your HP ENVY 6062 printer generally indicates a carriage jam — meaning the printhead/cartridge carriage can't move freely inside the printer. The fact that all lights flash afterward usually signals a general printer error due to the same issue not being resolved properly.

Here’s a step-by-step guide to help clear the E3 error and stop the flashing lights:
Turn Off and Reset the Printer

1. Turn off the printer.
2. Unplug the power cord from both the printer and the wall outlet.
3. Wait 2-3 minutes.
4. Plug the power cord directly into a wall outlet (avoid surge protectors or power strips).
5. Plug the cord back into the printer.
6. Power it on.

Check for Obstructions Inside

1. Open the cartridge access door.
2. Manually move the cartridge carriage (left to right). It should move freely.
3. Use a flashlight to look inside for:
   • Bits of torn paper
   • Packaging tape
   • Dust or debris
4. Clean the carriage rail with a lint-free cloth slightly moistened with distilled water.

Remove and Inspect Cartridges

1. With the printer on, open the access door.
2. Remove the cartridges.
3. Check for:
   • Ink buildup
   • Bent or damaged electrical contacts
   • Protective tape (if accidentally left on)
4. Gently clean the gold contacts on both the cartridges and the carriage with a soft cloth (no alcohol).
5. Reinstall the cartridges firmly.

Update or Reinstall Firmware

If your printer connects to Wi-Fi:

• Use the HP Smart app or visit the HP Software & Driver Downloads page to check for firmware updates.

Run Printer Self-Test

Once the error clears (or intermittently clears), quickly:

• Press and hold the Cancel + Wireless buttons together until the lights start flashing. This may print a diagnostic page and help reset internal error logs.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[Stillgetnby]

Hey thanks for responding back. I apologize,  I should have noted that i was able to clear it last night.  Lots of factory resets and lots of pressing the power button for 30 seconds and removing and reinstalling the ink cartridges over and over again, with a whole lot of determination, finally cleared it our.  Thanks anyway!

[Max3Aj]

@Stillgetnby, Thank you for letting us know. 
We are glad the issue is sorted. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Stay fantastic, and have an amazing day ahead! 

Regards, 

Max3Aj