E3 error

[Hbfsam]

Hi , 

please can someone help me. My printer is showing the E3 error . I have watched the videos and made sure there are no jams printer cartridges are in correctly . Unplugged and back in and it still shows . It’s driving me mad ! Please can anyone help resolve this issue . Printer is gp envy6432 

[VikramTheGreat]

Hi @Hbfsam,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out! The E3 error on your HP ENVY 6432 All-in-One Printer typically indicates a carriage jam, meaning the ink cartridge carriage is stuck or unable to move freely.

Here’s what you can do:

1. Check for Obstructions

• Turn off the printer and unplug it.
• Open the cartridge access door.
• Gently move the carriage (where the ink cartridges sit) from side to side.
• Remove any paper scraps, labels, or obstructions in the path.

2. Check Cartridge Installation

• Remove both cartridges.
• Reinsert them firmly until they click into place.
• Make sure the carriage latch (if present) is properly secured.

3. Reset the Printer

• Unplug the printer from the wall.
• Wait 60 seconds.
• Plug it back in and turn it on.

4. Run a Printer Reset via HP Smart App

• Open the HP Smart app on your phone or PC.
• Go to Printer Settings > Advanced Settings > Tools > Restore Factory Defaults.

For Additional help, please use the link shared: HP Printers - Carriage jam or E3 error | HP® Support

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support