E4 issue 520 series

[932974]

All in one printing e4 problem solution

[VikramTheGreat]

Hi @932974,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The E4 error on your HP Smart Tank 520 All-in-One printer indicates a paper jam, which can be either real or false. Here's how to resolve it:

1. Cancel the Print Job

• Press the Cancel button on the printer to stop the current job.

2. Check All Jam Locations

Look for jammed paper or debris in these areas:

• Input Tray: Remove any visible paper. Do not remove the tray shield.
• Output Tray: Gently pull out any stuck paper.
• Printhead Access Area:
  • Open the front door.
  • Slide the print carriage if needed.
  • Remove any jammed paper or obstructions.
  • Ensure the printhead cover is properly closed.
• Bottom of the Printer:
  • Turn off and unplug the printer.
  • Open the bottom access door.
  • Remove any jammed paper or debris.

3. Check for False Jams

• Even if no paper is visible, dust or small scraps can trigger the sensor.
• Use a flashlight to inspect tight areas.

4. Restart the Printer

• Plug the printer back in and turn it on.
• Try printing a test page.

For more help, please try the steps shared in the link: HP Smart Tank 210 and 500 series Printers - 'E4' error (Paper Jam) | HP® Support

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support