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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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E709N with persistent "paper jam" message

HP Recommended
Officejet6500 wireless (E709N)
Microsoft Windows 10 (64-bit)

My printer has been having issues with the paper pickup roller (I think).  I've already been through the troubleshooting video.  That didn't fix my issue.  Now all the printer does when I turn it on is tell me there is a paper jam (I haven't used the printer in two or three months-so there's no jam!)

 

If this is a pickup roller issue, what are the costs involved in fixing it?  Or is it more cost-effective to buy a new printer? (I saw them on sale at Office Max till the 11th--thanks back to school season!)

 

Rebecca

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@Rebecca_T

 

Welcome to HP forums, I see that you are getting paper jam issue and you have done all the troubleshooting steps.

 

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

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