• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-05-2024 01:56 PM

HP Recommended

E9 error on HP smart tank

Category:
1 REPLY 1

‎06-07-2024 03:29 PM

HP Recommended

Hi @GG11000,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand the E9 error on an HP Smart Tank printer typically indicates an issue with the printhead or ink system. Here are some steps you can take to troubleshoot the problem:

 

  • Restart the Printer: Turn off the printer, wait for a few minutes, and then turn it back on. Sometimes, a simple restart can resolve temporary issues.
  • Check Ink Levels: Ensure that the ink tanks are not empty or nearly empty. Replace any empty or low ink cartridges with new ones.
  • Inspect Printhead: Open the printer cover and carefully inspect the printhead. Look for any visible obstructions, such as paper scraps or debris. Clean the printhead using a lint-free cloth lightly dampened with water or isopropyl alcohol.
  • Reset the Printer: Resetting the printer to its factory settings might help resolve the issue. Refer to your printer's user manual for instructions on how to perform a factory reset.
  • Update Firmware: Ensure that your printer's firmware is up to date. Sometimes, firmware updates include fixes for common errors and issues. Update the firmware on an HP printer

 

Refer to this document: HP Smart Tank 519 Wireless All-in-One

HP Smart Tank Printers - Blinking lights and error codes

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.