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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
ENVY 7855
Microsoft Windows 10 (64-bit)

Not recognizing either cartridge and not recognizing them one at a time to make copies.  NO RECOGNITION
I see multiple issues shared in the community for brand new printers and set up issues.  How are new printers STILL being sent out with cartridge issues for at least more than six months?
Tried one at a time copying, restart and reset, cleaned the contacts (all of which I did on my own already) .... did remote updates and nothing.  Now I am told to wait a week for new cartridges ... hope that solves the issue.

Maybe someone can send me the bypass process in the interim so I can see if that works?  Waiting another week for a new device?

1 REPLY 1
HP Recommended

Hi @ParkerMN,

 

If you are receiving a use setup ink cartridge error, then we would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

If you are receiving cartridge error- try the steps in the documnet - Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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