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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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ENVY 7855 not recognizing cartridges

HP Recommended
ENVY 7855
Microsoft Windows 10 (64-bit)

Not recognizing either cartridge and not recognizing them one at a time to make copies.  NO RECOGNITION
I see multiple issues shared in the community for brand new printers and set up issues.  How are new printers STILL being sent out with cartridge issues for at least more than six months?
Tried one at a time copying, restart and reset, cleaned the contacts (all of which I did on my own already) .... did remote updates and nothing.  Now I am told to wait a week for new cartridges ... hope that solves the issue.

Maybe someone can send me the bypass process in the interim so I can see if that works?  Waiting another week for a new device?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @ParkerMN,

 

If you are receiving a use setup ink cartridge error, then we would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

If you are receiving cartridge error- try the steps in the documnet - Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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