cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
T-E-A
New member
1 0 0 0
Message 1 of 2
67
Flag Post

ENVY PRO 6455 Printer Status Unknow

HP Recommended
ENVY PRO 6455
Microsoft Windows 10 (64-bit)

I just installed my printer.  When I use the Smart software it shows that the printer status is unknow.  How do I get the status known?

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
14,563 14,545 756 604
Message 2 of 2
Flag Post
HP Recommended

@T-E-A

 

Welcome to the HP Support Community.

 

Uninstall and reinstall the HP Smart App and see if that works: https://support.hp.com/in-en/document/ish_2073929-1413451-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation