cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
60
Flag Post

Solved!

ENVY78955 "Remove and reinstall the indicated cartridge" errror

HP Recommended
ENVY 7855
Microsoft Windows 10 (64-bit)

ENVY7855 printer.  Print Quality Diagnostic report is excellent but when I try to print a 4x6 photo about 1 inch prints then it stops and the error "Remove and reinsert the indicated cartridge (color), making sure it is correctly installed".   I do this, repeat the Print Quality Diagnostic Report (excellent again), try to print again and same results.  Everything was working fine until I ran out of ink in the color cartridge and replaced it with a new fresh out of the package cartridge.   I have run the "Print Doctor" diagnostics and it shows empty Color Cartridge, but printer diagnostic is excellent.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
30,928 30,878 2,553 3,859
Message 2 of 2
Flag Post
HP Recommended

@JimTM Here's a few steps that should help resolve the issue:

 

Step 1: Verify the cartridge numbers

Make sure the cartridge numbers match your printer and where the country/region the printer was purchased.

Go to HP Store and verify the cartridge numbers for your printer model and country/region. Replace any incompatible cartridges.

 

Step 2: Reset the printer

Reset the printer to recover from printer failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation