• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-06-2020 12:03 PM

HP Recommended

Bonjour,

Au bout de 30 mn sans utilisation, mon imprimante HP ENVY 4527 indique ERREUR CODE 0X011A17FF DOT11_PRIVATE.

J'ai la bonne version du micro logiciel et j'ai passé scan doctor et j'ai suivi les instructions pour enlever les cartouches et relancer mais ca ne fonctionne pas, KO. Le message "ERREUR CODE 0X011A17FF DOT11_PRIVATE." persiste et je dois appuyer à nouveau sur le bouton On / OFF pour que le message disparaisse.

Je suis inscrit à HP Instant Ink.

Merci

Category:
1 person had the same question
2 REPLIES 2

‎12-06-2020 12:54 PM

HP Recommended

Hey @franck_pse 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
Was this reply helpful? Yes No

‎12-06-2020 04:21 PM

HP Recommended

Hello,

After 30 minutes without use, my HP ENVY 4527 printer indicates ERROR CODE 0X011A17FF DOT11_PRIVATE.

I have the correct firmware version and passed scan doctor and followed the instructions to remove the cartridges and restart but it doesn't work, KO. The message "ERROR CODE 0X011A17FF DOT11_PRIVATE." persists and I have to press the On / OFF button again for the message to go away.

I am registered with HP Instant Ink.

Thanks for your troubleshooting

Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.