ERROR CODE 0XB82FA3A2

[AndrewM12345]

Error Code 0XB82FA3A2 stuck on screen when I turn on printer, and does not disappear when I reset printer.

Printer is only 1 week old and have printed about 30 pages so pretty annoyed.

Any solutions would be appreciated?

[Kuroi_Kenshi]

Hi @AndrewM12345,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your printer is stuck on Error Code 0XB82FA3A2, even after a reset, and it’s a new printer with very low usage. Let’s go through a few steps to check what could be causing this.

1. Unplug the printer while it is still ON

Leave the printer powered ON and disconnect the power cord from the back.

Wait at least 60 seconds, then plug it directly into a wall outlet (not a surge protector).

2. Remove USB drives, memory cards, or cables

If anything is connected (USB cable, SD card), remove it and restart.

External devices can cause boot errors.

3. Perform a “Button Reset”

Turn the printer OFF (unplug only if it’s frozen).

Press and hold Power + Cancel/X (or Back button) together (if available on model).

Keep holding for 10–15 seconds, then release after it restarts.

4. Remove the ink cartridges before powering ON

Turn the printer ON without cartridges installed.

If it boots past the error, reinstall cartridges one by one to check if one is causing the issue.

5. Keep the printer ON for 10–15 minutes

If the error does not change when starting up, leave the display ON without pressing anything.

Sometimes firmware attempts to repair or complete an update in the background.

6. Ensure the power source is stable

Plug directly into a wall socket.

Low or unstable voltage can trigger firmware boot faults on new printers.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[AndrewM12345]

Thank you for your suggestions. I tried all of them and unfortunately, nothing worked. Sometimes it would look like it was resetting but then would just go back to the same error message.

[Kuroi_Kenshi]

Hi @AndrewM12345,

Thank you for the update, and I’m really sorry to hear the error is still stuck after trying all the steps. Since you’ve already completed the full set of advanced resets, cartridge checks, and power-cycle procedures, this confirms the issue is not being caused by setup, cartridges, or firmware interruption.

On a brand-new printer, Error Code 0XB82FA3A2 repeating after every restart normally indicates a hardware-level startup fault, which cannot be cleared by user-side troubleshooting.

Here’s what you can do next:

Keep the printer powered ON
– Leave it on the error screen for a few minutes.
– This prevents the system from getting stuck in a repeated boot cycle.

Disconnect all accessories permanently
– No USB cables or extra devices attached.
– We already tested this, but keep it disconnected while preparing the next step.

Use a direct wall outlet only
– No extension cord or surge protector.
– Ensures stable power for further diagnostics.

Document the error
– Keep a photo of the error code visible (you already have one).
– This will help clearly identify the internal failure.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[AndrewM12345]

Thank you for your suggestions. Unfortunately, after trying everything suggested nothing has worked. I have contacted the seller, and they will not accept the product back without a Dead on Arrival Certificate from HP. As the product worked for approximately one week before the error message appeared, I do not believe this would be applicable to my situation.

I guess I am stuck with a useless printer and out of pocket expense for the cost of it.

[Kuroi_Kenshi]

Hi @AndrewM12345,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,