ERROR CODE 0x61011bed

[JPC42]

Have sent this msg before, but still don't have an answer.  HELP!  Can anyone solve this for me?

[Raj_05]

Hi @JPC42,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0x61011bed on your HP OfficeJet 7612 typically indicates an issue with the printer's printhead or ink system. Here are some steps to troubleshoot and resolve the error.

Power Cycle the Printer

• Turn off the printer.
• Unplug it from the power source.
• Wait for about 60 seconds.
• Plug it back in and turn it on.

Check for Paper Jams

• Open the printer cover and check for any paper jams or obstructions.
• Remove any jammed paper gently.

Inspect the Ink Cartridges

• Open the ink cartridge access door.
• Ensure the cartridges are properly installed. Remove and reseat them if necessary.
• Check for any protective tape still on the cartridges and remove it if present.
• If any cartridges are low or empty, replace them.

Reset the Printer

1. Turn off the printer and unplug the power cord.
2. Wait for 60 seconds.
3. Plug the power cord back in and turn the printer on.

Run a Printer Diagnostic

• Use the HP Print and Scan Doctor tool to diagnose and fix printing issues. You can download it from the HP Support website.

Check for Firmware Updates

• Ensure your printer firmware is up to date. You can do this through the HP Smart app or by visiting the HP support website.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[jpclem]

Well Alden4, your method DID work, & I can now, again, use the features of my printer.  Thank you for that!!!  But, as you are an HP employee, please tell me something.  The logic of your answer makes little sense, in that, disconnecting a power source is/SHOULD BE irrelevant to " an issue with the printer's printhead or ink system."  That error msg is totally confusing, & appears to have no concrete definition.  How can disconnecting a power source fix " an issue with the printer's printhead or ink system?"  Why is there not an error code definition & explanation on your web site, FOR ANY & ALL ERROR CODES?  This merry-go-round of searching for an answer caused me hours of anguish, not to mention BS from my wife because the **bleep** printer wasn't working.  I'll let you toss this little question/msg around with your management, but the bottom line is, HP support is WAY TOO COMPLICATED & NOT USER FRIENDLY; I.E. TOO DIFFICULT TO FIND ANSWERS.  In my company, I'd tell my employees, "Get your act together!"  Merci, JPC

[Raj_05]

Hi @JPC42,

Thank you for your response, 

I'm really glad to hear that the solution worked for you! Your frustration about the error message and the difficulty in finding a straightforward explanation is completely understandable. Let me explain why something seemingly unrelated, like disconnecting a power source, can sometimes fix issues related to the printhead or ink system.

Printers, especially modern ones, have intricate systems controlled by firmware. Sometimes, software glitches or temporary faults in the system can trigger inaccurate error messages, such as those related to the printhead or ink system. When you disconnect the power, you effectively force the printer to reset its internal electronics and firmware, clearing out any temporary issues or miscommunications between components. This reset can "reboot" the printhead recognition or ink system monitoring, and that’s why a power cycle is often the first suggestion for many hardware issues.

Now, regarding error messages: You're absolutely right! It would be much more helpful if error codes were clearly documented, with specific explanations available for users. 

Your feedback is spot on—there's a lot of room for improvement in making support systems more user-friendly and transparent. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support