cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 2
101
Flag Post

ERROR CODE 0xB87D5D70 - what does it mean?

HP Recommended
HP Envy 5540
Microsoft Windows 10 (64-bit)

A few times recently I have returned to my printer to discover it flashing "ERROR CODE 0xB87D5D70" . 
This error message is being displayed on the LCD screen on the printer itself. (i.e. it is NOT a WINDOWS error message). It does not appear to be as a result of printing. I just walked into the room yesterday and it was displaying the error. I wasn't printing at the time.

The only recourse available to me being to turn it off and on again.

This clears the error and it then works fine when I next go to print.

Can anybody tell me what this error code means?

The "HP Virtual Assistant" on the web is unfortunately useless here, in that it doesn't understand this code when I type it in, and a web search of that code likewise returns no hits. Surely my printer hasn't miraculously discovered a whole new error condition all by itself!

Sadly the Virtual Assistant asks me what kind of error it is... e.g. cartridge error, paper jam error, that kind of thing.... how am I supposed to know???  lol.

I can understand not always having descriptive messages on the printer itself, but it is very poor that there isn't a "lookup list" on the internet, or within the virtual assistant. I really shouldn't have to contact support to find out what an error code means!

(Not sure if it is applicable, but I am an HP Instant Ink customer, and this printer is enrolled with HP Instant Ink)

thanks in advance for any suggestions!

1 REPLY 1
HP Support Agent
HP Support Agent
16,895 16,875 1,325 1,333
Message 2 of 2
Flag Post
HP Recommended

@takbb, Welcome to HP Support Community!

 

Going through your post I see that the printer goes into an error state every now and then, this could be an issue with the ink system ideally speaking. Follow the steps below to isolate and resolve the issue-

 

Remove the ink cartridges and reset the printer

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation