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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
RockyMountains
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ERROR CODE 0xDB02CAC8 KERNEL_EXEC_ST

HP Recommended
OfficeJet 5255
Microsoft Windows 10 (64-bit)

the printer will be working just fine for a while then the above error code shows up.

It's either 0xDB02CAC8 or 0xDB02CACB. I'm not sure.

The printer is less than two years old.

I disabled IPv6. IP settings are set to "Automatic."

If I turn it off and on it will not be connected to the Internet. But after a while it will somehow magically connect.

Then it will work until the error code comes up again.

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The_Fossette
HP Support Agent
HP Support Agent
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HP Recommended

@RockyMountains

 

I reviewed your post and I understand that you are getting an error on the printer randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, then update the printer firmware following the steps in the below article.

 

https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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