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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Marilynkano
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Solved!

ERROR CODE OX83C0002A NDS_LOADER_APP

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HP Deskjet Ink Advantage 3835
Microsoft Windows 10 (32-bit)

I have run into a similar problem before, so I removed the cartridges and did a full shutdown of the printer, removed the cord both from the wall and from the printer. I replaced the cord to the outlet first, then to the printer, then turned it back on then put the cartridges back into their cradle. Still no change.

 

Please help me. I made no changes lately at all. This error code just appears for no apparent reason.

 

Thank you,

 

Marilyn Kano

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Flower_Bud
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@Marilynkano

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

As I understand, your printer is giving an error message,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Were there any hardware/software changes made? 

 

Let's try these steps to resolve the issue: 

 

Power Reset

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, let's perform a reset. I'm sending out a Private message with the reset instructions,

 

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

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@Marilynkano

Thank you for responding,

It's great to have you back 😉

 

Have you tried performing reset from my previous message?

If not, I suggest you try a reset.

 

For carriage jam, you could refer to this link: https://hp.care/2rzNM4R.

 

If the issue still persists, I would suggest you contact our phone support:

HP Support can be reached by clicking on the following link:

 

* Open link: https://hp.care/2moMFSc

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

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Marilynkano
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I can't press the BL (Bottom Left) Button, which looks like a back button because of this flashing code AFTER I tried everything a few times....:smileysad:

 

I really appreciate all your assistance.

 

Best regards,

Marilyn Kano

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@Marilynkano

Thanks for trying possible steps,

 

This seems to be a hardware issue. I would suggest you contact our phone support for service options.

 

If you need further assistance, feel free to reach out to us 🙂

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Marilynkano
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I tried all the printer jam and cartridge adjustment steps and the problem still persists. I suppose this means that I need to purchase a new printer. The link says that if the problem persists, I should either have it serviced (it is no longer under warranty) or purchase another printer.

 

Thank you for all your efforts to help me.

 

Regards

 

Marilyn Kano

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@Marilynkano

I understand your device is out of warranty, the best thing forward is to get the printer replaced, for best options available within HP, I recommend you contact HP using the instructions I shared earlier.

We'll be here to ensure all your queries are answers if you need anything else!

Cheers 🙂

 

 

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