ERROR CODE OXB8CE4066 on HP Envy 5070

[LadybugDesigns1]

I have an error code OXB8CE4066 on HP Envy 5070

[Max3Aj]

@LadybugDesigns1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The error code 0xB8CE4066 on the HP Envy 5070 All-in-One Printer typically indicates a firmware or internal hardware error, often related to:

• A failed firmware update or glitch
• Corrupted print job or queue
• Internal printer memory or sensor fault

Here’s how you can troubleshoot and (often) resolve it:

🔁 Step 1: Power Reset the Printer

1. Turn the printer on.
2. Disconnect the power cord from the back of the printer while it's on.
3. Unplug the power cord from the wall outlet.
4. Wait 60 seconds.
5. Plug the power cord back into the wall and then into the printer.
6. Turn the printer on again.

This clears out residual power and can resolve firmware lockups.

🧼 Step 2: Clear the Print Queue (on your PC)

1. On Windows, press Windows + R, type services.msc, and press Enter.
2. Scroll to Print Spooler, right-click, and select Stop.
3. Go to C:\Windows\System32\spool\PRINTERS and delete any files there.
4. Go back to services.msc and Start the Print Spooler again.

💾 Step 3: Update or Reinstall Printer Firmware

If your printer starts working again temporarily, immediately check for a firmware update:

1. Go to the HP Support Page for the Envy 5070.
2. Enter your printer model.
3. Download and install the latest firmware update for your printer.
4. If your printer is stuck on the error screen and doesn’t allow updates via HP Smart, you can try HP Print and Scan Doctor for diagnostics.

🔧 Step 4: Factory Reset (if accessible)

If the touchscreen is responsive:

1. From the Home screen, tap Settings > Printer Maintenance or Printer Setup.
2. Look for Restore Defaults or Reset option.
3. Confirm and let the printer restart.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support